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In case of local collection, the stated price is a non-binding indicator and the dealer will confirm the order, including price and delivery time.

Where can I leave feedback and criticism?

We are happy to receive any kind of feedback, as this is the only way we can constantly optimise the online shop. Please feel free to send us an e-mail to E-Commerce@reflex.de

 

General questions

How can I create a customer account?
To create a customer account, click on "Register" on the homepage. Fill out the form and submit it. The registration process can take up to 72 hours, as your data will be checked.

What are the advantages of a customer account?
A customer account offers you the following advantages:

  • Access to net prices and customised conditions

  • Possibility to place orders

  • View order history and status

  • Access to additional product information and technical data sheets

Can I order without registering?
No, orders are only possible for registered and logged-in users. Without registration, you can only view the gross list prices.

How can I change my account details?
Log in to your customer account and navigate to "My account". There you can change your account details such as address, telephone number or password.

Ordering

How do I place an order?
Log in to your customer account, place the items you want in the shopping basket and follow the order process. You can choose whether you want to collect the items from the local retailer or have them delivered directly to your desired address in Estonia.

Is there a minimum order quantity?
No, there is no minimum order quantity.

Can I change or cancel my order afterwards?
Changes or cancellations are only possible as long as the order has not yet been processed. Please contact customer service for this.

How can I track the status of my order?
You can view the status of your order in your customer account under "My orders".

Can I repeat an order?
Yes, you can view previous orders in your customer account and place a new order with just one click.

Payment methods

Which payment methods are accepted?
The accepted payment methods are displayed during the ordering process. Typical options are credit card, bank transfer and, if applicable, PayPal.

Is it possible to order on account?
Yes, registered business customers can order on account. The option is displayed during the checkout process.

How do I receive my invoice?
The invoice will be sent to you by e-mail after you have completed your order and can also be accessed in your customer account.

Are there discounts for bulk orders?
Yes, individual discounts can be granted for bulk orders. Please get in touch with your personal contact person.

How does the tax calculation (e.g. VAT) work?
VAT is calculated according to Estonian tax regulations and shown in the checkout process.

Shipping and delivery

What shipping options are available?
You can choose between:

  • Collection from your local retailer

  • Delivery directly from Reflex to your desired address in Estonia

How long does the delivery take?
The delivery time depends on the shipping option you choose. Details will be displayed during the ordering process.

Can I book an express delivery?
Express delivery is currently not available.

Which countries do you deliver to?
The shop only delivers within Estonia.

What are the shipping costs?
The shipping costs are calculated in the checkout process based on your order and delivery address.

Returns and complaints

How does the return of products work?
Please contact customer service to initiate a return. You will receive further return instructions.

Is there a return period?
Yes, the return period is usually 14 days after receipt of the goods. Please refer to the terms and conditions for details.

Products

Where can I find technical data sheets or product information?
Technical data sheets and product information are available to registered users who are logged in.

How do I find the right product for my requirements?
Use the search and filter functions in the shop to browse products by category, specification or accessories. If you have any questions, you can get in touch with your personal contact.

Is it possible to send orders via EDI (Electronic Data Interchange)?
Yes, orders via EDI are possible. Please contact customer service to set up this option.

Customer support

How do I contact customer service?
You can contact customer service by e-mail or telephone:

Is there a personal contact person?
Yes, see the contact persons listed above.

Data protection and security

Is my payment information stored securely?
Yes, your payment information is encrypted and stored securely according to the highest security standards.

Where can I find the privacy policy?
The privacy policy can be found in the footer of the website.

How can I create multiple users for a company account?
Please contact customer service to create additional users for your company account.

Is it possible to set budgets or order limits for employees?
Yes, this function can be set up for your company account. Please get in touch with your personal contact person.


Where can I leave feedback and criticism?

We are happy to receive any kind of feedback, as this is the only way we can continuously optimise the online store. Please feel free to send us an e-mail to E-Commerce@reflex.de

General Questions

How can I create a customer account?
To create a customer account, click on "Register" on the homepage. Fill out the form and submit it. The registration process may take up to 72 hours as your details are reviewed.

What are the benefits of a customer account?
A customer account offers the following benefits:

  • Access to net prices and individual conditions

  • Ability to place orders

  • View order history and status

  • Access to additional product information and technical data sheets

Can I place an order without registering?
No, orders can only be placed by registered and logged-in users. Without registration, you can only view gross list prices.

How can I update my account details?
Log in to your customer account and navigate to "My Account." Here, you can update your account details such as address, phone number, or password.

Orders

How do I place an order?
Log in to your customer account, add the desired items to your cart, and follow the checkout process. You can choose to pick up the items from a local dealer or have them delivered directly to your desired address in Estonia.

Is there a minimum order quantity?
No, there is no minimum order quantity.

Can I modify or cancel my order after placing it?
Modifications or cancellations are only possible as long as the order has not yet been processed. Please contact customer service for assistance.

How can I track the status of my order?
You can view the order status in your customer account under "My Orders."

Can I repeat a previous order?
Yes, you can view past orders in your customer account and reorder them with a single click.

Payment

What payment methods are accepted?
The accepted payment methods will be displayed during the checkout process. Typical options include credit card, bank transfer, and possibly PayPal.

Is it possible to order on account?
Yes, registered business customers can order on account. This option will be displayed during the checkout process.

How do I receive my invoice?
The invoice will be sent to you via email after the order is completed and is also available in your customer account.

Are there discounts for bulk orders?
Yes, discounts for bulk orders can be arranged. Please contact your personal account manager for details.

How does tax calculation (e.g., VAT) work?
VAT is calculated according to Estonian tax regulations and displayed during the checkout process.

Shipping and Delivery

What shipping options are available?
You can choose between:

  • Pickup from a local dealer

  • Delivery directly from Reflex to your desired address in Estonia

How long does delivery take?
Delivery times depend on the selected shipping option. Details will be provided during the checkout process.

Can I book express delivery?
Express delivery is currently not available.

Which countries do you deliver to?
The shop delivers exclusively within Estonia.

What are the shipping costs?
Shipping costs are calculated during the checkout process based on your order and delivery address.

Returns and Complaints

How do I return products?
Please contact customer service to initiate a return. You will receive further instructions on how to proceed.

Is there a return period?
Yes, the return period is typically 14 days after receiving the goods. Please refer to the terms and conditions for details.

Products

Where can I find technical data sheets or product information?
Technical data sheets and product information are available for registered users when logged in.

How can I find the right product for my needs?
Use the search and filter functions in the shop to browse products by category, specifications, or accessories. If you have questions, you can contact your personal account manager.

Is it possible to submit orders via EDI (Electronic Data Interchange)?
Yes, orders via EDI are possible. Please contact customer service to set up this option.

Support

How can I reach customer service?
You can reach customer service via email or phone:

Is there a personal account manager?
Yes, see the contact persons listed above.

Privacy and Security

Are my payment details stored securely?
Yes, your payment details are encrypted and stored securely according to the highest security standards.

Where can I find the privacy policy?
The privacy policy can be found in the footer of the website.

How can I add multiple users to a company account?
Please contact customer service to add additional users to your company account.

Is it possible to set budgets or order limits for employees?
Yes, this feature can be set up for your company account. Please contact your personal account manager for assistance.

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