1 General Provisions
1.1 These General Terms and Conditions govern the use of the B2B e-commerce platform operated by Reflex Winkelmann GmbH, Germany (hereinafter the “Platform Owner”).
1.2 The Platform is exclusively available to business customers (entrepreneurs) within the meaning of § 14 of the German Civil Code (BGB) (hereinafter the “Buyer”). The use of the Platform by consumers within the meaning of § 13 BGB is expressly excluded.
1.3 The Platform Owner solely provides the technical infrastructure to facilitate the initiation and mediation of contracts between registered users and the respective providers of goods or services (hereinafter “Suppliers”). The Platform Owner does not automatically become a contracting party to any transaction conducted via the Platform.
1.4 “Supplier” within the meaning of these Terms shall mean the party with whom the Buyer ultimately concludes a contract for the delivery of goods or services. The Supplier may be Reflex Winkelmann GmbH itself (if it offers products on the Platform in its own name) or another third-party provider connected to the Platform (e.g., a local Reflex Partner).
1.5 By registering for and using the Platform, the Buyer acknowledges and accepts these Terms and Conditions.
2 Registration and Account
2.1 Access to the Platform requires prior registration and verification of business credentials.
2.2 The Buyer must ensure that all information provided is accurate and up to date.
2.3 Account credentials are non-transferable and must be kept confidential. Unauthorized use may result in account suspension and liability for any resulting transactions.
3 Ordering Process and Contract Formation
3.1 Orders may be initiated through the Platform. Prices are displayed in EUR, net of applicable VAT.
3.2 By clicking “Order” or submitting an order request, the Buyer does not immediately conclude a binding contract. Instead, the following applies:
If a product is marked as “directly orderable”, the Buyer’s submission constitutes a binding offer to the Supplier.
In all other cases, the Buyer’s submission constitutes a non-binding request (invitatio ad offerendum)..
3.3 A contract is only concluded once the Supplier explicitly confirms the order. For orders placed with local Reflex Partners, confirmation is issued exclusively by the respective Reflex Partner.
3.4 The Platform Owner merely confirms receipt of the order request and forwards it to the respective Supplier. Such confirmation of receipt does not constitute acceptance.
3.5 If Reflex Winkelmann GmbH itself acts as Supplier, these provisions apply accordingly. In such cases, Reflex Winkelmann GmbH is both Platform Owner and Supplier.
4 Pricing and Payment
4.1 All prices displayed on the Platform are net prices in EUR and subject to applicable Estonian VAT.
4.2 Certain Suppliers may require a minimum order value; where applicable, this will be clearly indicated on the Platform for the respective product or Supplier.
4.3 For orders fulfilled by Reflex Winkelmann GmbH as Supplier, delivery to the Buyer’s address within Estonia is included in the price, except for express deliveries, which are subject to additional charges. For orders fulfilled by local Reflex Partners, the Buyer may choose delivery to the specified address or collection from the respective Reflex Partner, provided such collection is expressly indicated on the Platform.
4.4 If Reflex Winkelmann GmbH acts as Supplier, payments must be made through the payment methods offered on the Platform (bank transfer, PayPal, Klarna, credit card) and require 100% advance payment. If a local Reflex Partner acts as Supplier, payment is made directly to that Supplier in accordance with its own payment terms and methods; in such cases the Platform Owner assumes no responsibility for the processing of such payments.
5 Delivery and Collection
5.1 Delivery may take place in three forms, depending on availability and the respective Supplier: (i) standard delivery by shipping, (ii) express delivery, or (iii) collection from a local Reflex Partner. The available delivery options for each product are specified on the Platform. Reflex Winkelmann GmbH offers delivery by shipping and express delivery; local Reflex Partners may additionally offer collection.
5.2 Where collection from a local Reflex Partner is chosen, the Buyer must collect the goods within five (5) business days after order confirmation by the Supplier at the address indicated.
5.3 The organization and execution of any delivery, including shipping and express shipping, is the sole responsibility of the Supplier. Any risks, costs, and obligations associated with the delivery process rest exclusively with the Supplier.
6 Rights and Obligations
6.1 The Platform Owner is responsible for providing the technical infrastructure of the Platform, for forwarding order requests to the respective Supplier, and for maintaining the functionality of the Platform within reasonable technical limits.
6.2 The Buyer is responsible for providing accurate and up-to-date business information, for ensuring timely payment to the Supplier in accordance with the Supplier’s payment terms, and for using the Platform exclusively for business purposes.
7 Warranty, Claims, and Returns
7.1 All warranty, return, and product-related claims must be made exclusively against the respective Supplier. The Platform Owner is not responsible for the fulfillment of such obligations.
7.2 The Platform may provide technical tools (e.g. an electronic claim system) to facilitate the handling of claims. Use of such tools does not alter the fact that the Supplier alone is responsible for fulfilling warranty and return obligations.
7.3 Unless otherwise agreed, German statutory law applies to warranty rights.
8 Data Protection
8.1 Personal and business data will be processed by the Platform Owner in accordance with the General Data Protection Regulation (GDPR) and German data protection laws.
8.2 Details are set out in the separate Privacy Policy.
9 Platform Availability
9.1 The Platform Owner strives to maintain availability but cannot guarantee uninterrupted access.
9.2 Temporary unavailability due to maintenance, technical issues, or force majeure does not give rise to claims against the Platform Owner.
10 Limitation of Liability
10.1 The Platform Owner is liable only for the proper technical provision of the Platform.
10.2 The Platform Owner is not liable for the performance, delivery, or quality of goods or services provided by Suppliers. All related claims must be directed exclusively to the Supplier.
10.3 The liability of the Platform Owner is limited to intent and gross negligence. In cases of simple negligence, liability arises only in the event of a breach of essential contractual obligations (cardinal duties) and is limited to typical, foreseeable damages. Liability for indirect damages or loss of profit is excluded.
11 Final Provisions
11.1 Neither party shall be liable for delays or failures caused by force majeure (e.g., natural disasters, war, strikes, pandemics, or supply chain disruptions).
11.2 All content of the Platform remains the intellectual property of the Platform Owner. Buyers receive only a limited, non-transferable right to use the Platform for business purposes.
11.3 Either party may terminate the business relationship with seven (7) days’ written notice. The Platform Owner may suspend or terminate accounts immediately in the event of a breach of these Terms.
11.4 These Terms and Conditions and all legal relationships between the Platform Owner and Buyers are governed exclusively by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
11.5 Exclusive place of jurisdiction for all disputes arising out of or in connection with the use of the Platform shall be Münster, Germany.
11.6 The Platform Owner may amend these Terms with 30 days’ prior notice. Continued use of the Platform after the effective date constitutes acceptance of the amended Terms.
11.7 These Terms, together with the Privacy Policy, constitute the entire agreement between the parties regarding the use of the Platform.
11.8 Should individual provisions of these Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected. Invalid provisions shall be replaced by valid provisions that come closest to the economic purpose of the invalid provisions.
Last updated: August 22, 2025
Related Documents:
Competition Law and Consumer Protection Compliance Policy
Data Protection and Privacy Policy